PlugFlow (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit getplugflow.com or purchase one of our WordPress plugins, how we use it, and what rights you have over it.
1. Who we are PlugFlow is operated by [Your Company / Legal Entity Name], [Your Business Address]. For any privacy-related question, contact us at [privacy@getplugflow.com].
2. Information we collect
- Purchase information: name, email address, and billing details you provide at checkout. Card and payment details are collected and processed directly by our payment processor — we never see or store your full card number.
- License and product data: your license key, the domain(s) it’s activated on, and basic version-check requests your site makes to our license server so we can deliver updates and verify your license.
- Support and contact data: anything you send us via the contact form or email, including your message and email address.
- Newsletter data: your email address, if you subscribe — used only to send product updates and announcements.
- Website usage data: standard technical data such as IP address, browser type, and pages visited, collected through cookies or similar technologies (see Section 5).
3. How we use your information We use your information to: process purchases and deliver license keys; provide product updates and technical support; send transactional emails (receipts, license info); send newsletter emails if you opted in; improve the website and our products; and comply with legal and tax obligations.
4. Payment processing Payments are handled by a third-party payment processor that acts as the merchant of record for our digital products. They collect and store your payment details under their own privacy policy and security standards; PlugFlow only receives confirmation of payment and the billing information needed to issue your license and receipt.
5. Cookies Our website may use cookies or similar local-storage technologies to remember your theme preference, keep you signed in where applicable, and understand basic site usage through analytics. You can disable cookies in your browser settings, though some site features (like remembering your dark/light mode) may stop working.
6. Sharing your information We do not sell your personal information. We share it only with: our payment processor (to process purchases); hosting and infrastructure providers (to run the website and license server); email delivery services (to send receipts, license keys, and newsletters); and authorities where required by law.
7. Data retention We keep purchase and license records for as long as needed to provide support and updates, and as required by tax and accounting law. Newsletter addresses are kept until you unsubscribe. Support emails are kept for a reasonable period to maintain a record of past assistance.
8. Your rights Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at [privacy@getplugflow.com]. If you are in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.
9. International transfers Because we use international service providers (payment processing, hosting, email delivery), your data may be processed in countries outside your own. We only work with providers that maintain appropriate security and contractual safeguards.
10. Children’s privacy Our products and website are intended for businesses and developers, not children. We do not knowingly collect personal information from anyone under 16.
11. Changes to this policy We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.
12. Contact Questions about this policy or your data? Email us at [privacy@getplugflow.com].